Hello Guys. Looking for help and ideas.
I’ve been working well with HCL support (even Level 3) and no solution yet. Downloads are not getting to the external clients, by external I am meaning clients in the internet.
Here it is:
The setup is:
1 Root Server - Reachable internally, and externally from internet with an alias.
2 Top Level Relays. - Reachable only internally inside corporate network. (It’s actually 3 but I can say 2 because one of those three handle just a very few clients).
1 DMZ Relay - Reachable externally only (internet) reporting to the Top-Level Relays to support external(internet) clients along with the Root Server.
DMZ Relay and Root Server (by its alias) are configured as Fail Over Relays in all clients.
I discovered that patching or download actions are getting to the clients, but the issue seems to be for the external ones, those in the internet reporting to the DMZ relay or Root Server. In these clients when I send a patch, the file intended to be downloaded just don’t get to the clients, I can see the following in the client log:
DownloadsAvailable: false (action id 12345)
I have checked the file(s) to be downloaded in corresponding configured relays for the client(s) in the BES Relay\wwwrootbes\bfmirror\downloads\sha1 directory and I can see the file(s) there but the client log still throws the DownloadsAvailable: false
As soon as I connect the testing clients to the corporate network (VPN) then the downloads start and finished and ultimately the patch work, of course. This is not normal as external clients should and must be able to download files as they were before. I think that when connect to the VPN client do a relay selection again, but here is where I got lost it, downloads should be working that’s why we have the DMZ / internet facing relays available.
From the clients I can reach the relays checking with https://relay_name:52311/rd. I reach the corresponding, I mean, when not connected to corporate network I can reach the DMZ relay and the alias of the Root Server. When internally I can reach the Top Level Relays and the Root Server.
I ask please your help and or ideas to find the solution.
Thanks in advance.