Download error on AIX download

aipo48t · February 9, 2021, 1:03pm

I receive this error when attempting to update openssh on my AIX clients:

OpenSSH_8.1.102.2102
Failed
[-]
[+] Download error: "list index out of range"
Download requested on server:
URL: AIXProtocolR2://get.file/openssh/OpenSSH_8.1.102.2102
Hash: (sha1)92b5ed511769a37c7171d3a127e4cc209f1f79d3
Size:
Next retry: 2 minutes. Retry now

Have tried it several times, still same issue.

cmcannady · February 9, 2021, 4:17pm

Is your AIX-R2 download plugin registered and configured as required?

aipo48t · February 9, 2021, 4:56pm

Yes, it has been configured for awhile, we just updated to bigfixx 10. Would it help to unregister it and re register?

cmcannady · February 9, 2021, 5:05pm

I’m not sure as you’d need to open a support case with our L2 team in order to understand if the BF upgrade has anything to do with the current behavior.

That said, what errors have been recorded to the AIXPlugin.log located under the [install path]\BES Server\DownloadPlugins\AIXProtocol\logs directory?

aipo48t · February 9, 2021, 5:23pm

I do not see that directory path, I have:

/var/opt/BESClient/__BESData/__Global

cmcannady · February 9, 2021, 5:27pm

It should be /var/opt/BESServer/DoanloadPlugins/AIXProtocol/logs on a Linux root BES server.

aipo48t · February 9, 2021, 6:05pm

Um, yep I will search for that, but did not find it being a aix server? I might open a ticket with support, are they fairly responsive?

cmcannady · February 9, 2021, 6:27pm

Yes, our L2 team is very good! Please make sure to provide as much detail as possible when opening your support case as collection of required details/logs is the primary contributor to delays.

aipo48t · February 9, 2021, 7:01pm

okay thanks for your responses!

sylmarie · February 25, 2021, 5:41pm

Hello… Was there a solution to this issue? We are currently seeing the same thing in our environment.

Thanks!

aipo48t · February 25, 2021, 9:13pm

Yes, I opened a ticket with HCL and they had me install a Hot Fixx for the AIX R2 plugin, our BES admin applied it, works fine now.

aipo48t · February 25, 2021, 9:15pm

Here is what HCL reported about the issue:

Hi Skid,

This is a known defect:

OpenSSL fixlet fails on Pending Downloads using AIX Plugin
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0086288

Please provide the following information so that I can provide you with the appropriate hotfix:

BES Server details, including OS and BigFix version.
Client server details, including OS and BigFix version.

baynes74 · February 26, 2021, 11:03am

We too are currently seeing the same issue.

sylmarie · February 26, 2021, 1:11pm

Thank you for that information… I will contact support to get the appropriate hotfix…

aipo48t · February 26, 2021, 1:27pm

No problem, they were very helpful.

Thanks.

spiringwriter · March 2, 2021, 2:04pm

Thanks to

mozolins · May 4, 2021, 2:20am

Does anyone know where the hotfix is available it appears that the case has been marked as resolved, however HCL are saying that has not been made public. This is the response i got from HCL which i think is very poor

Official fix has been made and will publish very soon.
You can visit BigFix Forum site (https://forum.bigfix.com/) where a lot of BigFix enthusiasts and developers are monitoring. Let us know if you have further query, We will be closing this one out on May 05 if there is no query additional query received.

it_cat · May 4, 2021, 1:58pm

FYI, this is what resolved this for me:
After logging into the IBM account portal on my laptop and accepting the Privacy Agreement (Log in to IBM), the patch downloads were successful.

Hopefully this can help you too!

Meydey · June 24, 2021, 2:23pm

Seeing this issue also now.
Assume the hotfix is not public yet?