Diagnostics Tool 403 Errors on Plugin Checks

Usage and Config Platform
1

When I run the diagnostics tool, I get errors for the 5 plugin checks like this one.

Test Failed: BESMirrorRequest Plugin
Reason: The HTTP request failed with error Unexpected HTTP response: 403 Forbidden

If I try to browse to http://127.0.0.1:52311/cgi-bin/bfenterprise/BESMirrorRequest.exe I also get the 403 error, but if I change it to https it works.

Should this work on http or should the diagnostics tool be using https?

2

This should work on HTTP. What errors do you see in the BESRelay.log or FillDB.log or GatherDB.log files under the “BES Server” install directory on the root BES server?

3

No errors in any of those logs.

4

You’d get that message if you’ve turned on Enhanced Security, where only TLS connections are allowed.

2 Likes
5

We have turned on Enhanced Security. Everything else seems to be working fine. So this is just an issue with the diagnostics tool?