Desktop vs VM recognition

[BregBF]

Having problems in BF console where Win 10 desktops were converted into VM. The console is still recognizing them as desktops .Is there a way to change the icon in the BF console to identify the Win 10 client as a VM rather than a desktop

[JasonWalker]

Were these recent conversions? Try a “force refresh” on the client and see whether that updates.
Certain hardware properties that we expect to rarely change, have a very long re-evaluation period. I’m not certain which property is used to build the icon, but if it’s one of those that only evaluates every 30 days then a “force refresh” should force the client to post the new result sooner.

[BregBF]

The force refresh did not work and this conversion happened some time ago. Even removed from database and it returned the same

[JasonWalker]

Ok I’m finding that it’s based on the reserved ‘Device Type’ property. Difference between 2 icons

It can be overridden by specifying the client setting ‘_BESClient_DeviceTypeOverride’ with values “Server”, “Desktop”, or “Laptop”. I don’t think any of the icons actually indicate whether the system is a VM, if we detect a virtual machine it returns “Server”

[BregBF]

Tried Virtual Machine setting prior. I will try server. Thank you

[BregBF]

Thank you. That resolved it