Debugging Microsoft Exchange Extender

Usage and Config MDM
1

(imported topic written by SarahGalvan)

Hello,

I am trying to test whether my configuration of a Microsoft Exchange Extender was successful. I am running TEM 8.2 and followed
http://pic.dhe.ibm.com/infocenter/tivihelp/v26r1/index.jsp?topic=%2Fcom.ibm.tem.doc_8.2%2FMobile_Devices%2FMobile_Devices_Setup_Guide%2Fc_management_extender_for_micros.html
without error. The Setup and Configuration Wizard for “Setup Microsoft Exchange Management Extenders” shows “All Configured.” However, I am not seeing any of my mobile devices being pulled in and I do not see an extender listed in Computers like I saw with iOS (e.g. “iOS Extender (computer name)”).

What steps do I take to further debug this issue?

Thank you,

Sarah.

2

(imported comment written by JasonHonda)

I would take a look at this page

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Endpoint%20Manager/page/Installing%20Microsoft%20Exchange%20Management%20Extenders

It has a lot of troubleshooting steps and things to look for in the Exchange Extender logs.