(imported topic written by SystemAdmin)
Hello
I have a current user who has used the console for several weeks. Today he tries logging in, and at the ‘loading sites’ step when the console fires up, I receive the following error.
Error title: BES Console Database Connection Error
Error: Connection to database could not be completed. Diagnostic Message: class NoSuchSite.
I ahve not changed anything as a master operator.
Any ideas?
(imported comment written by BenKus)
Strange… You might try to clear the console cache and try again… (http://support.bigfix.com/cgi-bin/kbdirect.pl?id=233)
Ben
(imported comment written by SystemAdmin)
Yeah, I received that input from support, unfortunately we could not access the console on this workstation. We found that the BigFix directory for this particular user was set to ‘read-only’ somehow. We changed this, and it worked. Not sure how that happened.
(imported comment written by SystemAdmin)
I had the exact same thing happen to a couple of users in our environment. Since we couldn’t access the console to clear cache I manually deleted the SessionCache.dat file. On their next console run the sites had no cache to update, so it downloaded all the sites and loaded the consoles fine. Haven’t had any problems since.
I determined this was probably caused by a currupt secuity file on the cache that didn’t update during a site gather. I will be submitting the cache file to support to determine the exact cause.
TEM 8.1.551
(imported comment written by SystemAdmin)
Just thought I’d let you know that support suspects our AV scanned the cache and caused the corruption. I think it’s rare since I’ve been running the same AV version for months …
(imported comment written by SystemAdmin)
Hi,
I am receiving the NoSuchSite error attempting to bring up the BES Console. I have followed the instructions
in this forum. I am not having any luck.
BES version 8.1.551.0
Any suggestions? We are in a testing stage and any help is needed.
(imported comment written by hthoang91)
I am having the same problems. Server shows no error. DB shows no error. But everytime I try to log onto the management console, I get the NoSuchSite error.
(imported comment written by SystemAdmin)
After deleting the SessionCache.dat did it attempt to recreate it?