Last month (Nov 2025), I implemented the Cloud Plugin for Azure as a POC for a subset of the Computers being managed with BigFix. All apparently went well. However, now I'm seeing some issues with data in Web Reports. When I check one of the correlated Computers record in Web Reports, it is showing that remediated for a particular patch Fixlet, as expected. If I look at the Fixlet record, that Computer is missing from the list of Remediated Computers. This appears to be the case for all patch Fixlets going back to the beginning of this Computer's history in BigFix.
This implementation is v10.0.9, and has been running well otherwise.
One of the steps we tried for similar issue was recreating DeviceReports.db from plugin portal directory. Though the version was not 10.0.9 but this will re-register all VM machines with BigFix server and in case of high count this may take upto several hrs.
Thanks for the tip. What was the process you used to recreate the DeviceReports.db?
Stop the plugin portal service and rename the file something with adding extension _bak and restart. It will start recreating DeviceReports.db
You may find yourself doing this over and over again. We tried to make the CPI work for over 4.5y and finally gave up. We kept seeing correlated entries with mixed OS’s, which is obviously useless.
If you have a lot of turn like we do, the CPI falls down.
1 Like
@ersaumitra10 Thanks for that. Unfortunately, The disconnect in web reports is still there.
@jbruns2017 That's unfortunate.