Dashboard Script Error & Adobe Flash Issue

jgwentworth 2016-01-15 18:08:25 UTC #12

Still no resolution after turning off Enhanced Security Mode.

jgstew 2016-01-18 22:19:20 UTC #13

Uninstalling and reinstalling the console is a good idea to see if that helps.

You may need to open a PMR with IBM to get this resolved.

Is this a Windows 2012r2 server you set up from scratch? If not, I would try that.

jgwentworth 2016-01-20 18:56:53 UTC #14

It is 2012r2 from scratch, yeah.

Don’t really want to uninstall and reinstall, but will if need be down the road. For now its okay…using console locally.

jgstew 2016-01-20 19:49:20 UTC #15

I mean just uninstall and reinstall the console itself, not the root server. The console is just an application and it can be uninstalled and reinstalled with little effort overall.

jgwentworth 2016-01-20 19:49:50 UTC #16

Ah okay. Will try that

jgwentworth 2016-01-21 16:03:11 UTC #17

Re-installed - same issue. Turns out I think it is a permissions issue to that script folder.

jgwentworth 2016-01-21 16:25:58 UTC #18

Well I thought that was the case, but added Domain Admins to have Full Permissions to the BESServer folder (not sure why they didn’t before because Administrators group does and Domain Admins are part of that group), but still showing Script issues.

jgstew 2016-01-22 22:53:55 UTC #19

This is definitely a strange issue. I would recommend filing a PMR to get some help from IBM: How to ask for IBM product help: PMRs, RFEs, and more

jknapp221 2017-01-16 18:52:22 UTC #20

I am getting that same Script Error saying Adobe flash player needs to be installed.
I am running the console on a Win10 system. Console Version 9.2.9.36.

jgstew 2017-01-16 20:40:53 UTC #21

Do you have adobe flash for IE installed? I guess it is bundled now.

What dashboard do you get this error with specifically?

jgwentworth 2017-01-16 20:57:56 UTC #22

The issue is still occurring for me as well. Although I’ll be honest, I haven’t done much to troubleshoot as I no longer use the Console on the actual BigFix Server. But it is any dashboard that seems to want to use Flash. If I go to Adobe, obviously they tell me Flash is integrated into my browser since I’m on Server 2012r2. If I hit Yes, nothing happens.

jgstew 2017-01-16 21:12:26 UTC #23

I’m running BigFix 9.5.2 and I don’t have this issue with Windows 10 or with Windows Server 2012R2, both of which I’m using the console on. I don’t think I had this issue when I was running 9.2 either.

It is definitely possible that you have a security setting interfering and causing this issue. I don’t remember if I had to change a security setting.

CC: @jgwentworth

AlanM 2017-01-16 21:13:30 UTC #24

There have been some updates to the Desktop Experience on 2012/2012R2 which you do need to install. Microsoft had some defects which were addressed.

jgstew 2017-01-16 21:19:00 UTC #25

Another thing, I did have to install the Full Desktop Experience on Windows Server I believe for the console to fully work on Win2012 server.

In general, I don’t think it makes sense to use Flash based anything on the Root Server, only on a terminal server or other systems that use the BigFix console. You don’t need to have the BigFix console working with flash on the Root itself.

jknapp221 2017-01-16 21:36:24 UTC #26

Manage Software Distribution.

I’ve uninstalled the console and it works again, but eventually gives that error again.

jgstew 2017-01-16 21:38:38 UTC #27

That is very odd. I don’t understand why it would work, then stop like that.

akira 2017-01-17 10:01:04 UTC #28

In case Windows Server 2012R2, Adobe Flash player comes with Windows as a part of Desktop Experience component.
If you have not enabled the “Desktop Experience” feature, you must enable it with following steps:

Open Server Manager
Select “Add Roles and Features”
Proceed the “Add Roles and Features Wizard” till Features.
Select “Desktop Experience” under “User Interfaces and Infrastructure”.
Proceed the wizard.

You also need to update flash. Since it is a part of Windows Server, Microsoft provides Flash update. I think KB3214628 is the latest as of Jan.2017.
You can use Fixlet “MS17-003: Security Update for Adobe Flash Player - Windows Server 2012 R2 - Adobe Flash Player - KB3214628 (x64)” (ID: 1700317) in Patches for Windows site to update Flash, assuming the Agent is installed.

Under the Supported Software tab on “IBM Endpoint Manager Platform 9.2.0 Detailed System Requirements” for Console (
http://www-969.ibm.com/software/reports/compatibility/clarity-reports/report/html/softwareReqsForProduct?deliverableId=CFE47F60633211E3A11D923472D26C14&duComponentIds=Server_CFECE3D0633211E3A11D923472D26C14 ) there is a description that you need to have Adobe Flash player 12 or later. When you fresh install Windows Server 2012R2, Flash is 11.
Of source, for security, it is recommended to use the latest one.

jgstew 2017-01-17 17:13:25 UTC #29

Seems like there should be a bigfix task in BES Support to enable this feature.

AlanM 2017-01-17 21:26:21 UTC #30

Yes, would be a good idea. I could add one if I knew how

akira 2017-01-18 10:28:52 UTC #31

Installing Desktop Experience is simple. Following will do.

action uses wow64 redirection false
waithidden dism /online /enable-feature /featurename:DesktopExperience /norestart /all
continue if {exit code of action = 0 or exit code of action = 3010}

(need to restart after completion)

The detection is little more complex. Currently something like following works, but win32_serverfeature is deprecated and perhaps need a better way.
not exists selects "name from win32_serverfeature where id=35" of wmi