we have laptops shipped from the manufacture straight to the employee (for refreshes). We’re running into technical issues and am hoping you might be able to lend us your expertise or point us to someone that can. The issue we’re facing is the creation of a domain profile name. Since the majority of our users are remote, they will be connecting to our network via VPN. The challenge is after they rename the laptop and try to relogin with their user credentials, VPN drops. This prevents their password from being cashed on the machine. Since it’s not cached, they can only log in when connected to the domain, via VPN, but they can’t get to VPN because they can’t log in. Whew! Do you have any ideas or experience with this sort of dilemma?
If you are using Microsoft VPN there should be a “Network Logon” icon on the logon screen (after pressing Switch User) which should allow a user to connect to VPN prior to login.
That being said – this doesn’t sound like a BigFix issue and may be best handled by whomever provides VPN software.