I’m new to using big fix. I have tried creating a simple task for installing an msi application to multiple computers. Then, I created a baseline which applies to the computer group. Last, I launch the install againts the computers. When looking at the action tab, it shows that is running. However, this message is been disaplayed for the past four or five hours.
There is no way an msi takes that long to install to 29 computers. The applications is not more than 40 megs and the relay server is located adjacent to the computers. Can someone provide me with some insight why big fix takes so long to install a simple msi to these computers?
Can you send us the actionscript that you used? If you didn’t use the right msi options, then it might not have run silently (so there might be an installation prompt sitting at these systems waiting for input until the action continues).
Thanks for replying to my message. Here is a copy of the actionscript.
wait “{pathname of system folder & “\msiexec.exe”}”/ALLUSERS=2 /i “{(pathname of client folder of current site) & “__Download\ICM Pro.msi”}” /qn /norestart
Relevance:
(name of it = “WinXP” OR name of it = “Win2003” OR (name of it = “WinVista” and product type of it = nt workstation product type) OR (name of it = “Win2008” or (name of it = “WinVista” and product type of it != nt workstation product type)) OR (name of it = “Win7”) AND (exists regapp “besclient.exe” whose (version of it >= “7.2.4.60”))) of operating system AND (not exists key “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{FDCB774D-DA18-4CC9-BFBB-4BA5373EEC0E}” of registry)
The problem is that there is an extra forward slash before the ALLUSERS=2 property. This caused msiexec.exe to display the “help” dialog box and so the process would never exit.