Clients don't displaying action´s messages to users on SLED 12

Usage and Config Platform
1

Hi there!

In some actions, I need to inform the user about the change in his environment. On openSUSE 11, I could do that, just marking in Menu “Messages” the check box “Display message…”. However, on SLED 12 it´s not working anymore.

The Bigfix´s User Interface is controlled by XBESClientUI process, but it’s being dead few seconds later:

At 11:29:57 -0300 - 
   User interface process started for user 'root'
At 11:30:03 -0300 - 
   User interface process ended (30.0) for user 'root'.  Retry in 5 minutes.
At 11:31:44 -0300 - 
   Report posted successfully
At 11:35:27 -0300 - 
   User interface process started for user 'root'
At 11:35:33 -0300 - 
   User interface process ended (30.0) for user 'root'.  Retry in 5 minutes.
At 11:40:57 -0300 - 
   User interface process started for user 'root'
At 11:41:03 -0300 - 
   User interface process ended (30.0) for user 'root'.  Final attempt failed.  Retry in 24 hours.

Any idea how to solve this problem?

Regards!

2

This depends generally on your console having its X Windows set up correctly so we can launch a process correctly. The root user has some other issues. Which version of the client are you using?

Also a general comment that while a client may work on openSUSE, it isn’t an officially supported platofmr

3

Clients Bigfix version: 9.5.10.79
I know that openSuSe is not officially supported plataform. We already deployed all linux desktops to SLED 12.

4

We didn’t migrate to 9.5.11 yet because we are waiting an enhancement to Bigfix support SLES 15. The librpm was changed on SLES 15 and the RPM relevances are not working.

5

Anybody knows how to solve this issue on SLED 12 x86_64?

6

I looked at the problem, and I was able to reproduce it on the OS’ Server version (SLES 12), which is the version of SuSE that BigFix supports officially.

There might be two causes for this issue:

  1. The shared library libXaw8 is not installed on the system. In order to verify if this is the case, please try to manually launch /opt/BESClient/bin/XBESClientUI, and check the output to stdout

  2. A compatibility issue between XBESClientUI and older versions of the X Window System, so this would possibly depend on the version of xorg-x11-server installed on the system. We are working to have this compatibility issue resolved in 9.5.13

1 Like
7

Thank you!

The issue was solved after the libXaw8 was installed.