Client shutdown (Incompatible engine)

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1

(imported topic written by bcampbell91)

Hello,

Does anyone know what this error message means? “Client shutdown (Incompatible engine)”

It started one day and the client has been un-installed and re-installed. Only one person if having this error and it’s on a fairly clean newly imaged laptop.

This is pretty much all the logs give as an error over and over again:

At 07:28:37 -0600 -

Client shutdown (Incompatible engine)

At 07:29:07 -0600 -

Starting client version 5.1.15.0

At 07:29:08 -0600 -

Client shutdown (Incompatible engine)

At 07:29:29 -0600 -

Starting client version 5.1.15.0

The following is from the windows event log.

3/1/2007 3:55:48 PM BESClient Error None 19 NT AUTHORITY\SYSTEM STLL-3CKJB41 The description for Event ID ( 19 ) in Source ( BESClient ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Incompatible engine.

I’m still trying to find out more about the situation regarding this. This is all I have for now.

Any help is appreciated.

Thanks

2

(imported comment written by BenKus)

Hi bcampbell,

The BES Client version needs to match the version of the DLLs in the BESLib subfolder. If you look at the version of engine.dll in the folder “C:\Program Files\BigFix Enterprise\BES Client\BESLib”, you will see that it is probably different from 5.1.15.0. There are various install/uninstall issues that might make this occur (such as if the files were in use and set to be replaced on uninstall and then you install a different version and then restart).

The best thing to do will be to uninstall one more time and reinstall (if you restart in between, you will make sure to avoid the potential failure situation).

Also, we recommend you update to 6.0 whenever you get a chance because there are lots of great changes and fixes in the new version.

Ben