Client Server Communication Stops

Usage and Config Platform
1

Hi im not shure if it has somethjng to do wit 9.5.10
I did a fresh installation all was looking ok.
but after a reboot i do not get updates con the console but the client is reporting well:

=============
At 20:41:56 +0200 -
ForceRefresh command received. Version difference, gathering action site.
Successful Synchronization with site ‘actionsite’ (version 193) - ‘http://xxxxxxxxxxxxxxxxxxxxx:52311/cgi-bin/bfgather.exe/actionsite’
Gathering all operator/mailbox sites.
Successful Synchronization with site ‘mailboxsite’ (version 10) - ‘http://xxxxxxxxxxxxxxxxx:52311/cgi-bin/bfgather.exe/mailboxsite13523155’
At 20:41:57 +0200 -
Encrypted Report posted successfully
At 20:42:00 +0200 -

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2

Hello groesslf,
Could you please verify if BES Server services are running (maybe FillDB is down?) and if Client’s reports are still sitting in the FillDB BufferDir?

Regards,
Vitaliy

3

hi i have check services are running.
i found that the clients get updated but it takes up to one or two hours until i see it in cosole

4

You may need to open a PMR to determine what’s going on. It sounds like FillDB is slow to process the reports.

The most common cause on that is probably an operator using the “Send Refresh” button excessively, causing systems to send Full Reports that take the FillDB service much longer to process.