I have various Dell laptops and desktops whose Bigfix client remains online.
I introduced the new Dell Pro 16 Plus into production. The client configuration settings and version are the same as the current Dell’s. All have the service helper installed.
The problem is the client on the new Dell Pros stay offline for hours, sometimes an entire day. The client comes online whenever a fixlet is pushed or when a user logs in, only to go offline again for hours. There are some machines whose client wakes up and stays online for no reason.
The only difference between the new Pros and the older models is the hardware.
The problem occurs if I connect the Pros to a CAT5 or to a wireless network.
What is with the Dell Pros that the client doesn’t like?
The scenario you describe sounds like one that we countered relatively recently. Please see the following post:
As I suggest in the referenced post, there are mechanisms to troubleshoot this yourself (Jason’s post is quite helpful there), but I would also recommend opening a Support case to help you through it.
I will look back at my history as well. We had an issue with Dells within our organization last year with one of the Dell tools preventing Bigfix from reporting. I want to say that I think it was the Dell Command tool but cant look at our task to remove that component until tomorrow morning. We actually have intune in our environment as well so we ended up having a remediation task to remove it since Bigfix wouldn’t check in to get the action. I will look and report back tomorrow morning.