Client Relay status not showing correctly

(imported topic written by sandeep91)

Hi,

I am facing a strange issue in Bigfix. The issue is that most of the Bigfix agent are coming directly onto the Bigfix server for getting update but while we set the relay setting in the agents manually it stiil show the Bigfix server as a relay but when i check the agent setting manually it shows the properly shows the Relay setting. the agents are showing all the status correcly except the relay name information.

(imported comment written by jessewk)

It sounds like your agents are not able to select the manual relay you have specified.

I recommend you call support to get help with this issue.

(imported comment written by BenKus)

Try this:

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=182

Ben