Client Log "-23 err_THREAD_EXCEPTION"

Content Authoring
1

Hi All,

how can fix this issue,

I am getting error in client log file on RHEL 5 (64 bit) machine

-23 err_THREAD_EXCEPTION Informational error should not see in production

Thanks,
Nagaraj,

2

With an actual exception/crash, that’s probably more than what the forum volunteers can help with. Suggest you should open a PMR with IBM support to collect debug data and crash dumps specific to your issue.

3

This is the error I am getting,

RegisterOnce: Attempting secure registration with 'https://xx.xx.xxx.xx:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.5.3.211&Bo
dy=2154885&SequenceNumber=2236&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&Root=http://xx.xxx.xx.xx%3a52311&AdapterInfo=3c-4a-92-dc-0d-28_10.27.7.128%2f25_10.27.7.176_0&Adap
terInfo=3c-4a-92-dc-0d-29_172.26.117.0%2f24_172.26.117.136_0&AdapterInfo=d4-85-64-57-e6-ae_10.27.20.0%2f25_10.27.20.15_0&AdapterInfo=e4-11-5b-e1-dd-62_10.27.28.0%2f23_10.27.
28.152_0’
At 13:24:15 -0500 -
Unrestricted mode
Configuring listener without wake-on-lan
Registered with url 'https://xx.xx.xx.xx:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.5.3.211&Body=2154885&SequenceNumber=2236
&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&Root=http://xx.xxx.xx.xx%3a52311&AdapterInfo=3c-4a-92-dc-0d-28_10.27.7.128%2f25_10.27.7.176_0&AdapterInfo=3c-4a-92-dc-0d-29_172.
26.117.0%2f24_172.26.117.136_0&AdapterInfo=d4-85-64-57-e6-ae_10.27.20.0%2f25_10.27.20.15_0&AdapterInfo=e4-11-5b-e1-dd-62_10.27.28.0%2f23_10.27.28.152_0’
Registration Server version 9.5.3.211 , Relay version 9.5.3.211
Relay does not require authentication.
Client has an AuthenticationCertificate
Relay selected: xx_xx_xx_xx. at: xx.xx.xx.xx:52311 on: IPV4 (Using setting IPV4ThenIPV6)
At 13:24:18 -0500 -
PollForCommands: Requesting commands
PollForCommands: GetURL failed

But PORT 52311 are open to RELAY machines