I have a very strange issue with last report time of the Client and general reporting.
Basically, machine post report one time after it restarted. And then no reports are done, “Send Refresh” also does not work and last report time keep on +2-5 minutest after machine restarted. After some time this machine gets “grayed out” from the console as it is offline.
But… As soon as someone login into this machine and start actively using it, machine magically begins to send reports every 5-10 minutes and looks in the console as it is just normal Client.
We checked ping in both directions, telnet on 52311 on both directions, there are no blocked ports or anything that from my point of view potentially can cause this strange behavior.
The only thing we have found that “BES Client” service was on " automatic (delayed start)".
We changed that to normal automatic but that did not changed anything.
This issue is happening for all 1400 machines on one specific server.
From the client logs, there are no errors or “could not reach link/ip”.
It just… does not sending reports to the Server.
Can you, please, provide some assistance in finding the rootcause of the issue?
Based on what you’re seeing, my first guess would be that you have some custom properties that take a very long time to evaluate - such as performing a disk search with one of the ‘descendant’ inspectors - and that the client won’t report while this evaluation is running.
Can you, please, recommend how to open correctly a support ticket?
After me logginf into HCL helpdesk i can figure it out how to open a BigFix related support ticket.
