Client is unable to make initial connection

(imported topic written by pkiko)

Hi,

I had to install our bigfix client on a few remote computers, for which we used a local .msi install.

Sadly I forgot that the server address included in the .msi installer is the internal server address, which is not resolvable from the internet.

Is there some command, registry or configuration file that I can send to the remote users so we can force the bigfix client to connect to a certain serveraddress, so that it can make its initial connection ?

Regards,

Peter

(imported comment written by Tim.Rice)

Take a look at the following …

http://www-01.ibm.com/support/docview.wss?uid=swg21505838

(imported comment written by MattPeterson)

Here is a sample script that I have used in the past for this exact situation (on Windows systems). this will stop the BES Client, modify the relay URL’s (I have 4 in this example), then start the relay service.

net stop besclient

IF EXIST “%PROGRAMFILES(X86)%” (GOTO 64BIT) ELSE (GOTO 32BIT)

:64BIT

echo 64-bit…

reg add HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BigFix\EnterpriseClient\Settings\Client__RelayServer1 /v value /t REG_SZ /d “
http://relayserver1.domain.com:52311/bfmirror/downloads/
” /f

reg add HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BigFix\EnterpriseClient\Settings\Client__RelayServer2 /v value /t REG_SZ /d “
http://relayserver2.domain.com:52311/bfmirror/downloads/
” /f

reg add HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BigFix\EnterpriseClient\Settings\Client__BESClient_RelaySelect_TertiaryRelayList /v value /t REG_SZ /d “relayserver3.domain.com;relayserver4.domain.com” /f

reg add HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BigFix\EnterpriseClient\Settings\Client__RelaySelect_Automatic /v value /t REG_SZ /d 0 /f

GOTO END

:32BIT

echo 32-bit…

reg add HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\Settings\Client__RelayServer1 /v value /t REG_SZ /d “
http://relayserver1.domain.com:52311/bfmirror/downloads/
” /f

reg add HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\Settings\Client__RelayServer2 /v value /t REG_SZ /d “
http://relayserver2.domain.com:52311/bfmirror/downloads/
” /f

reg add HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\Settings\Client__BESClient_RelaySelect_TertiaryRelayList /v value /t REG_SZ /d “relayserver3.domain.com;relayserver4.domain.com” /f

reg add HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\Settings\Client__RelaySelect_Automatic /v value /t REG_SZ /d 0 /f

GOTO END

:END

net start besclient

(imported comment written by MattPeterson)

The above script was meant to fix agents already deployed. For new deployments you will want to create a
clientsettings.cfg
as explained in the link Tim included (this will ensure clients are installed with the desired settings). Keep in mind only setup.exe reads this file, it will not work with the msi version of the installer.