(imported topic written by bunthoengacsthai91)
i try to install Bigfix client manually in my environment after installer deploy fail.
when I run installer the window error occur
http://www.uppicweb.com/x/i/iy/error_2343.jpg
i search for cause in Microsoft KB but it cannot solved my problem
could anyone give me some suggestion.
all comment are welcome.
thank for your time.
(imported comment written by SystemAdmin)
We’ve got a ticket opened on this (Case # 00055184). It looks like a package build issue on the part of BigFix. If you delete the
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\4CD65E4A5CFC2764EB43D4D0E4C5F197
key it will work.
We had a bunch of clients uninstall themselves due to this bug when we advertised the packages via Group Policy after the clients already were installed. All were using the .msi based install.
(imported comment written by bunthoengacsthai91)
I cannot found the path.
http://www.uppicweb.com/x/i/is/solution.jpg
but thank for your suggestion.
(imported comment written by SystemAdmin)
A few things on this:
1 - what version of BigFix is this?
2 - can you post the 10 or so lines of the install log just before where the installer fails.
3 - try searching the for “BigFix Enterprise Client” in the registry path HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products. If you find it, remove that key. There was another installer problem with the original release of the 8.0 client which use a different key.
(imported comment written by bunthoengacsthai91)
thanks jspanitz. I can solve the problem by using method 3
first I concentrate on folder’s name not product’s name.
thank you again.
(imported comment written by altech7891)
When authenticating the BES License file, it says Choose a hostname for your BigFix Server that will allow BigFix Clients to connect to it. . Should I use the server name, FQDN, or IP address? (This is on a VM server)
(imported comment written by BenKus)
You can use any of them, but whatever you choose, it shouldn’t change…
Ben
(imported comment written by tazmir91)
This is a different issue than what is being discussed above, I have a server where besclient service failed, I removed the client using the remove utility and it removes the client except for the service in services section. I’ve tried re-installing and removing client multiple times, but service fails to start and uninstall process fails to remove the besclient service from the server. Is there a way to manually remove this service before I re-install the client?.
(imported comment written by BenKus)
Hi tazmir,
That is certainly not supposed to happen? What version of Windows are you using? If it is Windows 2000, I believe there was a bug in the Windows service manager that would cause this if it was open during the uninstall… I believe restarting helped…
You might look at using the sc.exe command to try to manually remove the service.
Ben