Sounds like the client is not receiving UDP notifications so it doesn’t know a new action ahead been created. Check this post for much more detail and workarounds.
I hope to make a thread here or Wiki post to cover some steps to diagnose one of the most common reported issues, “My clients are not reporting”. This can be complex to diagnose, because there can be several causes related to each customer’s specific configuration. Nothing here is meant to supplant advice from BigFix Support or BigFix Services, but my hope is this can be a handy reference for first steps at diagnosing common issues.
The settings discussed in this post can be found at https://…