Check for License Update

[zsmith1101]

After clicking “Check for license udpate” in the Console, is there a log in particular that shows this initiated process and any errors?

I don’t see anything in the GatherDB.log

Trying to troubleshoot why the BigFix enviroment is not getting the renwal for the license.

[cmcannady]

I don’t see anything in the GatherDB.log

You should see a corresponding entry in the BESRelay.log on your root BES server. Additionally, you’ll need to update https://tem.subscribenet.com/ and update the entitlements appropriately.

[aginestr]

Just to provide a further bit of information, in case a license update is detected by the BESServer, this is the entry you should see in the BESRelay.log (default log level):

Tue, 09 Feb 2021 10:56:19 +0100 - LicenseUpdater (3596) - Site certificate update detected, BESAdmin must be run to propagate the change.

[zsmith1101]

Thanks Casey, All the appropraite allocations were done… just not reaching BigFix Server. I see the issue now in the log file and can troubleshoot further.

LicenseUpdater (1936) -   HTTPS failure on {https://gatherer.bigfix.com/cgi-bin/LicenseServerFrontend.pl}; Message {HTTP Error 60: SSL peer certificate or SSH remote key was not OK: SSL certificate verification failed}; retrying using HTTP

[JasonWalker]

You may be affected by the change in our certificate CN. Have a look at Important note on LicenseUpdater or Airgap Errors due to certificate for workaround.

[cmcannady]

I see the issue now in the log file and can troubleshoot further.

What @JasonWalker posted should resolve your specific issues.

[zsmith1101]

thanks @JasonWalker , I was looking at that after I sent my response to @cmcannady. Going to give it a try this afternoon.