Cannot view Ipads in the console

Usage and Config MDM
1

(imported topic written by max-le-rouge)

Hello,

I’ve installed TEM and configured on a VM inside the home network of our company (uses a proxy for internet connection and a firewall). TEM is showing that the configuration is correct. But still i can not view my Ipads in the console. There are no problems that can be seen in the logs except in jetty.log who is giving me an error every time i try to connect to the Management extender on the TEM Server in order to obtain the certificate (although it gets installed successfully on the Ipad.

Error:

2013-01-30 19:03:05 CET

WARN

http://org.mortbay.log

  • EXCEPTION

javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake

at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:90)

at com.ibm.jsse2.SSLSocketImpl.h(SSLSocketImpl.java:437)

at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:142)

at com.ibm.jsse2.SSLSocketImpl.startHandshake(SSLSocketImpl.java:686)

at org.mortbay.jetty.security.SslSocketConnector$SslConnection.run(SslSocketConnector.java:632)

at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:582)

Caused by: java.io.EOFException: SSL peer shut down incorrectly

at com.ibm.jsse2.b.a(b.java:250)

at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:242)

… 5 more

What could be causing this problem? I appreciate your help

Regards,

2

(imported comment written by BenKus)

Hi Max,

The Apple connection can’t be easily proxied since it is a direct TCP connection to Apple’s APNS servers.

You will need to bypass your proxy to connect to Apple’s servers.

Ben

3

(imported comment written by max-le-rouge)

Thanks a lot.

The problem was in the configuration of the management extender, I used the hostname of the server and not the full domain name.