Cannot log into BigFix console

Usage and Config Platform
1

Finally managed to get everything set up. When I try to log into console it says " the security certificate used by “server” is not trusted. Do you want to trust security certificate signed by IBM_Endpoint_Manager when connecting to “server”". All of the components are installed on the same Windows 2008 R2 server. When I say “yes” it just takes me back to login screen. I do notice that if I put in a “wrong” password I get the same reaction. So, I suppose I could be using the wrong password. How might I change it?

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2

Have you ever logged in? Have you launched the BigFix Administration Tool yet?

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3

Not yet. I am unable to

4

@epjacobs I sent you a private message. Thanks!

5

Thanks, I’ll keep your info in mind. But, right now, I’m doing a fresh install. I’ll see what happens

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6

Sorry how to fix it actually, as i am having the same issue, many thanks.

7
  • Have you ever logged in successfully before?
  • Have you run the BESAdmin tool yet?
8

Yes I login to the console once, but after closing it the message came up and unable to login again

9

and I can login to the same main server from another consoles with same ID

10

yes I ran the BESAdmin tool before, and i done it again, any tag i should look into?

11

Can you post a screenshot of the error message?

12

The Server installed “Trend Micro”, I asked System team to put in some exceptions and now its ok, thanks anyway.