BigFix WebUI : IVR Access cannot grant Access

I am stuck on BigFix IVR Access as shown in the picture. I can’t grant access because the button is greyed out, with a warning, “Insights does not have IVR data; IVR’s dataflow has to be run for the datasource.”

I would recommend open a support ticket, there is not much troubleshoot data available.

I’ve already completed the update process, but still the same issue .

hmm! as suggested earlier, its time to open support ticket.