Recently, within the past month or so, and at an accelerating rate, the “BES Web Reports Server” service has been crashing, recently on a daily basis (often more than one time a day). I can always start the service back up with "net start “BES Web Reports Server”’ or within services.exe and it always comes back up, without any issues. Also, there are no other issues on this 9.5.6 server - everything else is working just fine.
Its gotten to the point where I’ve written a small fixlet that generates a batch script that runs the net start command to start “BES Web Reports Server” up and scheduled it to run once an hour, forever, on the Bigfix server (it also logs a few things for me)… This is total hackery and not at all how I want to solve this, and so far IBM has not been of much help.
One thing I’ve noticed is that the service crashes often at the same period of time during the day - 3:10pm, or 12:10pm, or 7:10pm … I see 3:10pm the most often. At first we thought that this had to do with our nessus / tenable scanners somehow causing the service to crash when probing it for vulnerabilities, but we took the bigfix server out of the scan rotation, and then I went a step further and null routed the bigfix server on the nessus scanner boxes themselves (which had the side effect of making them stop checking into the Bigfix server… heh!). This did not help. I have removed the null route, but we are still, for the moment, excluding the server from scans.
Has anyone ever seen anything like this?? Any advice or help or nudge in the right direction would be greatly appreciated… Thanks!