i created a user called “sysadmin” for our SYSTEM dept. (in charge of servers), but the user was not created - something about not allowed to use the name “sysadmin”. however, the user “sysadmin” now apears in my BES Admin console (marked in red), and when i try to remove it i get an error “unable to find user “sysadmin” in user table” (user “sysadmin” doesnt exist in the SQL tables of the bigfix database, either)
I believe what has happened is that the user account for bigfix was created but the corresponding SQL Login account was not. sysadmin has a special meaning for SQL so your SQL Server probably didn’t let you create a SQL account with that name. The user is in red because it won’t work since it doesn’t have database access.
I would just delete the user and pick a different name for him.
There is a bug in 6.0 where you aren’t able to delete users where BES Admin failed to create an SQL login. This has been fixed in 7.0, so that when you upgrade you will be able to delete this user. Also, in 7.0, BES Admin won’t create these “half” users if it fails to create an SQL login.
