We started seeing something very strange as in our BigFix Top Level Relays are unable to get the packages (SHA1) from the bigfix root server. The issue is not happening for all the SWD fixlets, but few are having issues.
The problematic SWD fixlet was created couple of months back and we were able to take the action successfully on the endpoints earlier. But not sure what happened now.
As part of the troubleshooting, I did checked for the SHA1 folder under …/wwwrootbes/Uploads folder, the SHA1 folder was missing. Then I was able to export the SHA1 folder through Manage Software Distribution Wizard and was able to get the required SHA1 folder. I did copied the SHA1 folder onto the Uploads folder.
Later took action on one of the relay as endpoint, this time I can see from the action the file was cached successfully on the root server as in under …/wwwrootbes/bfmirror/downloads/sha1 folder.
And when I checked the client log, it says Download Available as False. I understand since the relay was unable to get the downloads, the client log shows the error as Download Available as False.
But why Relay was unable to get the downloads from Root server even though the file was cached on it.
(Did performed Gather Reset on the relay to see if that fixes the issue but no luck)
Can someone please help me out as what’s happening? Is that something happened on the root server itself?
Thanks in Advance for all your help.