I am having trouble on changing the Bigfix relay for the scenario below
Main BigFix Server (Main Relay)←4 Relay Server (Relay Installed)←Store Server(Relay Installed)←Touch points
Currently all my touch point are pointing to the Store servers and the store servers are pointing to the Main BigFix server. But we want all the store server will point to the 4 Relay server and those 4 relay server will point to the Main BigFix Server.
I tried to change it manually but those store servers are keep pointing to primary/Main Bigfix server.
I followed all the instructions but not able accomplish the task. Any help will be appreciated.
My first check would be that ICMP Ping is working from the store clients to the Relays you want them to select. When using Automatic Relay Selection (with or without Affiliation Groups), the client will only select a Relay that can be pinged.
If the Relay is not pingable, and cannot be changed to be pingable, you'd have to switch to Manual Relay Selection and/or the _BESClient_RelaySelect_FailoverRelayList option to pick relays that are not pingable.
Thank you Jason for your quick response, I just found I can ping from the relay to the store servers but not from store server to the relay. Do you think this can be an issue ? If yes what is the fix for it please?
Yes, that definitely could be the issue. You likely need to allow ICMP / Ping from the store systems to the Relays. That's probably a firewall configuration on your network, but possibly could be a host-based firewall on the Relays themselves.