BIGFIX Patch - RHEL Download Plugin - EDR_DeploymentResults - 01 setup and request repomd.xml - Exception type: <class 'KeyError'>

Usage and Config Patch
1

Hi,

I’m having the following issue:
I’ve configured the RHEL Download plugin on the BES Server with the following article:
https://help.hcltechsw.com/bigfix/10.0/patch/Patch/Patch_RH/c_using_rhsm_dlp.html

I’ve configured RHEL 7 X86_64 Multi-Package Baseline with the following article:
https://help.hcltechsw.com/bigfix/10.0/patch/Patch/Patch_RH/t_installing_multiple_packages_in_a_baseline.html

I’ve enabled Debug on the Targeted RHEL Server

I’ve Taking Action to that machine and after the completion of Multiple-Package Baseline Installation Task I’m getting Failed Status.

on the EDR_DeploymentResults.txt file there are the following lines:
34385 : 2021-09-30 11:36:36 : INFO : 01 setup and request repomd.xml
34385 : 2021-09-30 11:36:36 : CRITICAL : Unexpected error!
34385 : 2021-09-30 11:36:36 : CRITICAL : Exception type: <class ‘KeyError’>

Have you encountered this error?
Do you have any pointers to continue with resolving this issue?

2

Yes we saw this msg during one of our Linux patching but there was also one more line after Exception Type for example - :CRITICAL : [Errno 17] File exists: '/var/opt/BESClient/rhsmyum'

And for that we followed below which solve the problem for us-

delete "{(client folder of current site as string) & "/__appendfile"}"
appendfile #!/bin/sh
appendfile rm -rf /var/opt/BESClient/rhsmyum
appendfile rm -rf /tmp/rhsmyum
appendfile mkdir -p /tmp/rhsmyum
appendfile ln -s /tmp/rhsmyum /var/opt/BESClient/rhsmyum

wait chmod +x "{(client folder of current site as string) & "/__appendfile"}"
run "{(client folder of current site as string) & "/__appendfile"}"
3

This is the content from the LOG File:

34385 : 2021-09-30 11:36:36 : INFO : Start Task ID: 39016
34385 : 2021-09-30 11:36:36 : INFO : RHEL-Patch-Client at version 2.0.1.0
34385 : 2021-09-30 11:36:36 : DEBUG : Exit code file is not None, and /var/opt/BESClient/EDRDeployData//EDR_ExitCode_39016 is a file. Reading file …
34385 : 2021-09-30 11:36:36 : DEBUG : Exit code file, first row is 0. Will continue.
34385 : 2021-09-30 11:36:36 : INFO : 01 setup and request repomd.xml
34385 : 2021-09-30 11:36:36 : CRITICAL : Unexpected error!
34385 : 2021-09-30 11:36:36 : CRITICAL : Exception type: <class ‘KeyError’>
34385 : 2021-09-30 11:36:36 : CRITICAL : 'main’
Traceback (most recent call last):
File “”, line 47, in
File “”, line 41, in main
File “bfyum/cli/setup.py”, line 71, in do
File “bfyum/yum.py”, line 24, in init
File “bfyum/config.py”, line 25, in init
File “bfyum/config.py”, line 73, in load_sys_yum_config
File “configparser.py”, line 937, in getitem
KeyError: 'main’
34387 : 2021-09-30 11:36:37 : DEBUG : Exit code file is not None, and /var/opt/BESClient/EDRDeployData//EDR_ExitCode_39016 is a file. Reading file …
34387 : 2021-09-30 11:36:37 : DEBUG : Exit code file, first row is not 0. Will not continue.
34387 : 2021-09-30 11:36:37 : ERROR : Lock repo data will not continue, last command exit code is not 0
34389 : 2021-09-30 11:36:37 : DEBUG : Exit code file is not None, and /var/opt/BESClient/EDRDeployData//EDR_ExitCode_39016 is a file. Reading file …
34389 : 2021-09-30 11:36:37 : DEBUG : Exit code file, first row is not 0. Will not continue.
34389 : 2021-09-30 11:36:37 : ERROR : Dependency resolution will not continue, last command exit code is not 0
34392 : 2021-09-30 11:36:37 : DEBUG : Exit code file is not None, and /var/opt/BESClient/EDRDeployData//EDR_ExitCode_39016 is a file. Reading file …
34392 : 2021-09-30 11:36:37 : DEBUG : Exit code file, first row is not 0. Will not continue.
34392 : 2021-09-30 11:36:37 : ERROR : yum command not continue, last command exit code is not 0

On the EDR_ExitCode_39016 file there is the following content:
251
unexpected error

Do you see other info that may help?

4

Not sure about much what is this content but seems thats area which causing the problems, you might need to check with anyone who is having linux/unix expertise.