we are not able to see the Bigfix support center Icon on the client machines to accept the offer. Can you please help here?
Do you have any odd permissions on the BES Client folder that would prevent the user from accessing it? No
Do you have any Application Whitelisting in effect (AppLocker, RES, or whitelisting through Symantec, McAfee, etc.)? No
Have you changed the BESClient Service to run under a different account?
Yes, it is running with other service accounts. But, we could see the Bigfix support center where the BESClient Service is running with a service account other than the default SYSTEM account.
we need to see Bigfix support center Icon where the BESClient Service is running with both default SYSTEM/service accounts as well.