Hello BigFixers!
Let me give an update on this topic.
In alignment with HCLSoftware strategy to streamline and simplify product access and licensing for our customers, BigFix is embracing the transition to My HCL Software (MHS).
MHS will replace the existing portal for software downloads, license entitlement check and license allocation. The BigFix team expects the impact on customers to be low, while the user experience is greatly improved. In particular, no upgrade in product version or product configuration change is required.
The switchover from the current system to My HCL Software for license entitlement checks and allocations will happen on upcoming June 13th/14th.
The current system will be made unavailable at 3PM EDT on Friday, June 13th.
We expect the downtime will last no more than 24 hours.
Once MHS Portal is set up for license entitlement check and allocation, we will send out a communication.
Please note:
- after 3PM EDT on Friday, June 13th, you will no longer be able to login to the current system for entitlement check and allocation
- the operation of your BigFix deployment will not be impacted; you can continue to use the product and the content. In the event your license or support contract is expiring, you may not be able to download new site versions until you allocate on your renewal. If your renewal just happened or is going to happen in these days, please allocate on your renewal before the switchover to ensure full operation.
- during the downtime, you may see error message like “HTTPS connection to https://gatherer.bigfix.com/cgi-bin/LicenseServerFrontend.pl was unsuccessful due to HTTP Error 28: Timeout was reached” in the BigFix server logs. This is expected, until the new service is up and running, and you should not worry
As a reminder:
Access to the MHS Portal
Access to My HCL Software is already available, and granted with the same credentials currently in use for the existing portal - you can go and test it out!
Software Downloads
BigFix product installers can be downloaded from MHS today. We suggest you start trying that out to familiarize with the new interface. Installer downloads will continue to be available on the previous portal for a few more weeks.
The BigFix team is here to support you during this transition.
Thank you for your continuing support of BigFix!