BigFix MDM - .ppkg error

1

Hi All,

I am stuck and feeling a bit frustrated at this moment in time.

With BF MDM, you generate a Provisioning Package which then gets distributed when enrolling a device to MDM.

-When enrolling a new device to MDM, the action completes successfully but does not check in as enrolled.
-On the target machine, when double clicking on the ppkg generated, it gives error “Installation of provisioning package failed. Please work with the package author to diagnose the problem.”

Has anyone had this error before? It obviously means that BF also couldn’t run it, even though it says that it did.

Thank you!

Quentin

1 Like
2

@QvR

did you solve this problem? I also faced the same problem

3

@ehdduq0820,

I did get it resolved. It had to do with the certificates which are involved in MDM. I had one missing which broke the whole chain. I don’t remember specifics though, I will revisit the ticket I had to see if I can give you some more information.

BR,

Quentin

4

@QvR

Thanks for your help :slight_smile:
I’ll wait for your reply

5

@ehdduq0820, below are the steps we took to get it working for us:

  1. Uninstalled and Installed MDM again;
  2. Recreated the certificates;
  3. An action was deployed to update certificates for both MDM Server and Windows plugin
  4. A new PPKG packet was created
  5. The MDM server was added to the host file of the target machine
  6. Proper LDAP parameters were specified

I hope some of these steps can assist you. The biggest hurdle we found was that the certificates were not correct.

BR,

Quentin

6

@QvR

Thanks for your reply.

Do you know the command executed in relation to certificate generation?