BigFix Management console not showing

Usage and Config Platform
1

Hello

I have recently started BigFix installation on Windows.
While proxy was configured, and bigfix websites were added, the Bigfix Management button would not appear.
What can be wrong, I cannot continue with the installation.
GatherDB.log is showing:

Unexpected exception during gather of site BES Support: class GatheredFilesNotVerified

image001 (1)
image001 (1)624×516 32 KB

What can be the problem? Internet connection is available and IPS is not blocking the connection to sync.bigfix.com

Can anyone help?

Thank you!

Regards,

Jad

2

Let’s look at the status of the site gather, starting with BES Support. The following two technotes can provide some guidance/reference:

https://www-01.ibm.com/support/docview.wss?uid=swg21505767
https://www-01.ibm.com/support/docview.wss?uid=swg21974546

What does the Gather Status report show? (http://(IP Address of Server):(Port Number)/cgi-bin/bfenterprise/besgathermirrornew.exe)

3

The most common issue is an IPS blocking some of the download of the BES Support site. As you mentioned IPS it could be that its blocking some of the web content that is being downloaded but not connectivity.

4

Hi Aram

Thanks for your reply!
This is what the Gather report is showing:

gather status report
gather status report1110×485 25.8 KB

5

Hi Alan

Thanks for the reply. initially yes, there was the IPS blocking, but the security team is now saying there is no IPS at all for the bigfix website. But nothing changed though.
Thanks,

Jad.

6

Thank you, this helps narrow down the issue. If the Gather Status Report is showing a successful gather of the site, but the updated content does not appear in the Console (and there is an associated error in the GatherDB.log), then the issue is likely in the Root Server gathering from itself. Can you verify that nothing is interfering (proxy, IPS, etc…) with connections to localhost or 127.0.0.1 on the Root Server itself?