(BIGFIX LINUX) Unable to login tem server, have you run BESadmin to create the signing key on the server. Is the server able to connect to the databse

Usage and Config Platform
1

Dear All,

unable to login tem server, have you run BESadmin to create the signing key on the server. Is the server able to connect to the databse

Please help me to identify the issue.

2019-02-02_16-07-48

BESRelay.logs

Sat, 02 Feb 2019 14:54:46 +0500 - Main Thread (4283795584) - Startup failed: the client CA key is not available
Sat, 02 Feb 2019 14:54:46 +0500 - Main Thread (4283795584) - Have you run BESAdm

2

Have you tried running besadmin? Is this a new server?

3

yes BESAdmin tool is running smoothly. but console is unable to login .

4

i am waiting for your swift response

5

Mon, 04 Feb 2019 16:30:50 +0500 - Main Thread (3456649344) - Have you run BESAdmin on the server yet?
Mon, 04 Feb 2019 16:30:50 +0500 - Main Thread (3456649344) - Will retry in 5 seconds
Mon, 04 Feb 2019 16:30:55 +0500 - Main Thread (3456649344) - Startup failed: the client CA key is not available
Mon, 04 Feb 2019 16:30:55 +0500 - Main Thread (3456649344) - Have you run BESAdmin on the server yet?
Mon, 04 Feb 2019 16:30:55 +0500 - Main Thread (3456649344) - Will retry in 5 seconds
Mon, 04 Feb 2019 16:31:00 +0500 - Main Thread (3456649344) - Startup failed: the client CA key is not available
Mon, 04 Feb 2019 16:31:00 +0500 - Main Thread (3456649344) - Have you run BESAdmin on the server yet?
Mon, 04 Feb 2019 16:31:00 +0500 - Main Thread (3456649344) - Will retry in 5 seconds
Mon, 04 Feb 2019 16:31:05 +0500 - Main Thread (3456649344) - Startup failed: the client CA key is not available
Mon, 04 Feb 2019 16:31:05 +0500 - Main Thread (3456649344) - Have you run BESAdmin on the server yet?
Mon, 04 Feb 2019 16:31:05 +0500 - Main Thread (3456649344) - Will retry in 5 seconds
[root@bigfixapp bin]#

6

Suggest you may need to open a PMR with support on this. It looks like something went wrong in your installation.

…is your database up?

7

What option did you run on the BESAdmin system on the server? Please don’t paste your private key password if you paste the command line

8

I think now it is required to open PMR for this issue.
Installation has been done 2-3 months back , during this time BigFix was running very smoothly.

9

After facing this issue, I have tried these commands. all these commands run smoothly.
but still facing the same issue.

./BESAdmin.sh -rotateserversigningkey -sitePvkLocation=/home/highrise/License/license.pvk -sitePvkPassword=****

./BESAdmin.sh -updatepassword -type=server_db -password=*** -sitePvkLocation=/home/highrise/License/license.pvk -sitePvkPassword=****

10

Hello Dameer_Siddiqui,

Please try to run the following command:

./BESAdmin.sh -repair -sitePvkLocation=<path+license.pvk> [-sitePvkPassword=<password>]

A corresponding KB article:
https://www-01.ibm.com/support/docview.wss?uid=swg21693327

Regards,
Vitaliy

1 Like
11

Thanks vnovik,
This issue is resolved CA key successfully connected :slight_smile:

Now the error is change.

image

12

Hello Dameer_Siddiqui,

Check if the Server service is running.
Restart the Server service and check the Server log for errors.

Is Console located on the same box as Server?
If yes, try to use 127.0.0.1 in a Console login window

Also try to use an IP address of a Server instead of it’s hostname in a Console login window.

Is there a proxy between Console and Server?

Regards,
Vitaliy

13

Is this for Non Windows only command?

Regards,
Jay