BigFix Inventory - connection parameters issue

Usage and Config
1

I’m attempting to install BigFix Inventory in our enterprise, and I’m having an issue that I can’t seem to find a resolution for.

The install itself went fine… I’m using SQL 2012 on a Windows Server 2012 system. Once the installer completed, it popped open an IE instance and started running me through the initial configuration window. I set up the SQL Admin account, and then it presented me with the page to connect to the BigFix database (which is on a different, remote server).

And here I’m stuck (here’s the info on the section I’m stuck on: Performing initial configuration on Windows)

I’m using Windows Authentication. No matter what account I attempt to use in the Authentication panel, I am presented with an error that reads “Ensure that the account used for running the IBM BigFix Inventory service can access the SQL server”.

I’ve connected remotely through SQL Management Studio to the BigFix server with the same logon credentials successfully. I’ve ensured that the account has the appropriate level of access on both the BigFix Server SQL instance and the Inventory SQL instance.

At this point I’m not sure what’s going on - and I’m not too proud to admit that I could very well be missing something very simple somewhere. Does anyone by chance have any suggestions of what else I can look at to figure out the problem?

2

For the BigFix Inventory Server service account, did you use a domain account or a local account? If you used a local account, you won’t be able to access the remote SQL Server using Windows Authentication.

3

Okay - I think that was likely the connection problem. I went ahead and just reinstalled from scratch (since I’d not gotten very far anyway) and made sure to set it to use the service account we’d created for BigFix.

However - and I know this is likely now a separate issue - now the webpage interface that pops up at the end of the installation for the Initial Configuration won’t come up… I get a “Page can’t be displayed” error. I’ve tried adding it to the trusted sites, and even attempted to edit the server.xml file to force httpEndpoint host to use a different port, all with similar results.

4

Is the server service running? Have you looked at the server logs to see if it can reach the BFI database? Both of these issues will result in errors in the browser.

5

Thanks for the help - no, the server wasn’t running and I tracked it down to a permissions issue that I didn’t realize was happening. That solved the issue and allowed me to complete the initial setup.