Trying to upgrade BigFix Inventory from 11.0.5 to 11.0.6 but it fails.
Initially i got error code 41 (==> Something migh be in-use) I’ve then rebooted machine/stopped BigFix Inventory service (prior to upgrade) and try the upgrade and now it fails with error code 50.
My source directory is G:\BigFix Enterprise\BFI\
The error is happening during the move operation from (Checking upgrade logs)
G:\BigFix Enterprise\BFI\wlp to G:\BigiFx Enterprise\BFI\wlp_11.0.5
I’ve run quick PowerShell script to see directory lenght and indeed can see directories with length of almost 300 characters. I’ve already enabled the longfilepath in the registry, but still keeps failing. Searching on this apparently it’s known issue with file explorer/copy and workaround would be to use robocopy and/or PowerShell
has anyone come accross similar issue and maybe has a solution for this
I’ve opened case with HCL Support they keep pointing it to file(s) in-use which is not the case. I’m currently upgrading my QA environment in later stage this would also be done for production
any advise/suggestions are welcome
Did you attempt the upgrade using the Upgrade Fixlet or manually by downloading the installer? If using the Fixlet, once the first attempt fails, the Fixlet can’t be used again. You can download the installer, make sure no one is accessing the files/folders and attempt a manual upgrade.
If the file copy error is still reported, stop BFI service, set the service start to manual, run the upgrade. Once complete, set the service start back to Automatic
Hi Thx for the tip, I’m trying this but I’m only getting the below screen and it’s sitting their for 5+ minutes already checking Task manager it’s not doing much either. I assume it’s using some sort of file to read the progress and determine which steps have completed, do you happen to know where this file is maybe I can delete/rename it
Thx!
I didn’t see screenshot to check the details. There will be a BFI11.0.0 folder under the User ID (C:\Users\) that has the log files to check. Also, in the installer UI, right click on the running step to see the log/progress info
I’ve proceeded with the removal of BigFix Inventory and perform clearn install, as this was QA environment so no impact. I’ve tried several times to do manual upgrade but still kept failing. Unfortunately I was able to upgrade without issues my prod environment.