BigFix Evaluation Installation: can not download evaluation license

Usage and Config Platform
1

Hi,

we try to install BigFix evaluation v9.5 on Windows Server 2016 Standard. However, we can not download the evaluation license with the following problem:
image

We found the following link:http://www-01.ibm.com/support/docview.wss?uid=swg21505939

  • the server can contact the Internet and http://www.bigfix.com.
  • the firewall on the server has been disabled.
  • our firewall doesn’t strip out unknown HTTP header.

Does anyone have any idea about this problem?
Thanks in advance.

2

If there’s nothing preventing the bigfix site to be contacted as pointed out in the tech note,
pretty sure it is a temporary issue, especially with evaluation license …
I don’t think can have something specific with the specific OS or OS flavor …
in any if the failure continue to occur, could make sense advice the Bigfix support team …

3

Hi,

Thanks for your reply.
We opened a case with IBM and got the feedback. Unfortunately, they have some issues with their license server.

4

Is that problem with IBM License Server solved ?
I’m facing this same issue.
In fact Environment mentioned by @Lin is same in my case !

kindly revert.
Thanks in advance.

5

For me This issue has been resolved :
I’ve installed lower version of BigFix server

6

Hi,

For us, it was a temporary issue with IBM License server. And if you still can not install the evaluation v9.5, I recommend you contact IBM (or maybe HCL now) to make sure it was their issue.

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