Hi all,
I kindly ask you help to plan a customer DataCenter migration process. The customer wants to migrate it current Bigfix for Lifecycle and Patch Management environment and Remote Control one to another Datacenter.
The customer has old versions in production:
Bigfix Platform v.9.2.5 running on Windows Server 2012 R2 and SQL Server 2012 with the latest fixpacks, and
Remote Control v.9.1.0 running on Windows Server 2012 R2 and SQL Server 2012 with the latest fixpacks.
The customer initial intention is to maintain the current versions of the products on the new servers.
So our first question is: Are those software versions currently supported?
The second: If the answer for the first was yes, could they run on Windows 2016 and SQL Server 2016? for Bigfix platform, on the download site, it appears as Windows 2008 and later (64 bits), so maybe yes? On the reports, we only have seen Windows 2008 and 2012.
The customer is suggesting to install in 2016 if it’s possible, but is it supported? We have the same need within the SQL Server. The current default SQL version is 2016. Is it supported?
So our first question is: Are those software versions currently supported?
Only the version 9.1.4 receives upgrades and bug fixing. The version 9.1.0 is out of support and we can only help with the configuration if needed.
The second: If the answer for the first was yes, could they run on Windows 2016 and SQL Server 2016?
Since the version 9.1.0 is quite old it was never tested against these versions of OS and SQL Server. They can try to install RC on that environment but this is at their own risk.
The customer is suggesting to install in 2016 if it’s possible, but is it supported? We have the same need within the SQL Server. The current default SQL version is 2016. Is it supported?
They are both officially supported if the latest version of Remote Control 9.1.4 is installed.
I suggest to perform these steps:
Perform a fresh Install of the latest RC version on the new server (create the new DB on the new SQL Server).
Upgrade the old server to the same version installed in the new server
Stop the new RC server and copy all the configuration files from the old one
More precisely all the .properties files in wlp\usr\servers\trcserver\apps\TRCAPP.ear\trc.war\WEB-INF\classes
and you might need to copy some .xml files in wlp\usr\servers\trcserver like sso.xml or ssl.xml if you manually edited them.
Import the RC database (TRCDB) from the old SQL Server to the new one (replace the DB created with the fresh install).