BigFix Diagnostic Tool "Unable to Query Service Status"

Usage and Config Platform
1

(imported topic written by Ashwin.D91)

Hi,

When I run the Diagnostic Tool, it fails while checking the following:

BES Rool Server Running , Checking that this machine is running the BES Client and all tests in teh Services tab.

The Error message is the same - “Unable to query service status”.

The operating system is Windows 2008 Server x64 and I recently used Security Configuration Manager to configure the settings for the machine.

May I know how BigFix queries the service status using the diagnostics tool so that I can isolate a particular service that is not running and then enable it?

Thanks

Ashwin

2

(imported comment written by BenKus)

This is a known issue in Win2008 Server. We will address it in a future release… For the moment it is nothing to worry about… If you want to check the service status, you can check it in the Windows Services dialog.

Ben

3

(imported comment written by Ashwin.D91)

Thanks for the reply Ben,

I noticed that when I right click and select run as administrator, there is no problem at all. I guess its the UAC that is causing the issue then.

Ashwin