The latest BigFix Digital Employee Experience (DEX) functionality, integrated within BigFix Workspace, delivers comprehensive visual insights and robust automation for effective digital experience management.
Featuring an intuitive new user experience (UX), the platform empowers teams to make rapid, informed decisions by identifying real-time anomalies. Leveraging online analytical processing (OLAP), it provides early warnings of emerging issues, allowing organizations to optimize business operations and proactively resolve challenges impacting employee productivity.
The solution utilizes the scalable and secure BigFix infrastructure to offer detailed real-time drill-down. By delegating most processing tasks to the endpoint, this "Edge" based approach—a core BigFix differentiator—significantly reduces IT infrastructure overhead without compromising performance.
BigFix DEX monitors critical performance metrics across Operating Systems, CPU, Memory, Disk, Network, and Applications using native BigFix Scanners for both Windows and macOS.
Key Features
- Sentiment Analysis & Employee Feedback: Quantify workforce satisfaction using sophisticated survey management and automated sentiment scoring.
- Comprehensive Application Scoring: Improve performance visibility by integrating deep application health metrics into the core scoring framework.
- Historical Trending: Analyze historical patterns to validate remediation ROI and identify systemic operational bottlenecks.
- Guided Remediation: Accelerate incident resolution with actionable suggestions for rapid experience recovery.
- ServiceNow Integration: Bridge the gap between DEX insights and ITIL processes by synchronizing critical data with existing workflows.
- Remote Desktop Control Integration: Streamline incident resolution by allowing help desk staff to launch a BigFix Remote Control session directly from the device view.
- Real-Time Alerting & Notification: Enable administrators to expedite issue resolution via proactive notifications within the modernized BigFix interface.
The new DEX features within BigFix Workspace provide IT administrators with the holistic visibility required to proactively manage and continuously improve the digital workplace experience.
Documentation Links:
DEX Functionality: https://help.hcl-software.com/bigfix/11.0/workspace/BigFix_DEX/DEX/Overview.html
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