Bigfix Custom Site Content not evaluating after Migration

1

Hi Bigfixers,

Recently we migrated Bigfix App and DB server to new Server. After migration now we identified that custom site content not getting evaluated. Mean we created new baseline in custom site and not a single computer get applicable to that baseline. But if we create same baseline in Master action site then the computers get applicable immediately. Sam case with automatic groups also.

Let us know if any one face this issue and have solution for this.

Sagar D.

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2

Are the expected computers subscribed to the new custom site?

3

Yes, Computers are subscribed to this site. But non of the custom content get relevant and not a single computer get added in automatic group.

Thanks
Sagar D

4

If you have already tried below then its time to open case with HCL product support team for further investigation.

  1. full gather reset
  2. BESAdmin resign security data
5

I concur on the suggestion to open a ticket with Support. They can walk you through checking the logs you’ll need to read.

  • BESRelay.log on the root server - is the server reporting any errors creating a new site version when you change the baseline?
  • GatherDBData.log - is the root server publishing a new site version when notified by BESRootServer?
  • Client log file - is the client notified that a new site version exists (GatherHashMV messages) and is it gathering the new versions of the custom sites?

If the root server logs look good, but the client logs don’t, then also check the Relays’ logfile.txt on relays between the root and client

6

After doing Full gather reset now Custom site contents getting relevant.

Thanks for your support Guys,

Sagar D

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