BigFix Console SAML Cache

1

Hi folks,

We are using SAML authentication for access to the BigFix console (using EntraID/AzureAD as the provider) and one of our users accidentally authenticated with the wrong account. BigFix now never asks or gives an option to change account or log out in the browser it uses for SAML auth, so this user is still failing authentication. We tried clearing browser caches and local app data for the BigFix console, but no luck. Does anyone know how to clear this SAML authentication state for the browser that BigFix uses? We are on Windows 10, btw.

2

The Console embed IE libraries, so you might try to play with IE related registry entries (not sure which ones).

3

Have not encountered the kind of issue - found the following article : Troubleshooting Errors when attempting to login to the BigFix Console with SAML Authentication - Customer Support

Suggest open a Support Ticket