Bigfix clients not pointing towards the relay pc

(imported topic written by Nishant91)

When I try to change the relay of some branch pcs to the relay server in the branch instead of main bes server by changing their computer settings the following problem has occurred :-

In the computer settings of the selected computer shows that the relay has changed but on the console the relay server of the pc is still showing as main bes server instead of branch relay server.

Please tell why is this happening and how to resolve it???

(imported comment written by BenKus)

If you try to assign a relay and it doesn’t work, it typically means that the relay isn’t up, the DNS is wrong, or the relay can’t connect to the server… More info: