We are facing a peculiar issue in on our environment. We have installed bigfix agent and it is able to register to the relay for the first time. But it fails to communicate further. It will get first error when posting result. After few posting result failures, when it tries to register again, it will be failing and it will never get registered. We have reinstalled it few times - but it follows the same pattern. We have another client on the same segment, from that client also we are getting the same error. The clients are in Azure network. We have a VPN connectivity and NAT ip to reach bigfix relay. Telnet on port 52311 works fine to relay server.
No error found on relay logs. You can find the client log attached.
-------Pasting the error for reference------
At 08:02:53 -0400 -
Error posting report to: ‘http://169.53.35.215:52311/cgi-bin/bfenterprise/PostResults.exe’ (General transport failure.
socket timeout error)
At 08:09:42 -0400 -
Error posting report to: ‘http://169.53.35.215:52311/cgi-bin/bfenterprise/PostResults.exe’ (General transport failure.
socket timeout error)
At 08:20:34 -0400 -
Error posting report to: ‘http://169.53.35.215:52311/cgi-bin/bfenterprise/PostResults.exe’ (General transport failure.
socket timeout error)
Beginning Relay Select
RegisterOnce: Attempting secure registration with 'https://169.53.35.215:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.5.7.90&Body=151104&SequenceNumber=1&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&Root=http://%3a52311&AdapterInfo=00-0d-3a-1c-23-b1_172.21.5.160%2f27_172.21.5.166_0&AdapterIpv6=00-0d-3a-1c-23-b1%5efe80%3a%3a20d%3a3aff%3afe1c%3a23b1%2f64_0’
At 08:21:35 -0400 -
RegisterOnce: GetURL failed - General transport failure. - ‘http://169.53.35.215:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.5.7.90&Body=151104&SequenceNumber=1&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&Root=http://%3a52311&AdapterInfo=00-0d-3a-1c-23-b1_172.21.5.160%2f27_172.21.5.166_0&AdapterIpv6=00-0d-3a-1c-23-b1%5efe80%3a%3a20d%3a3aff%3afe1c%3a23b1%2f64_0’ http failure code 0 - registration url - http://169.53.35.215:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=9.5.7.90&Body=151104&SequenceNumber=1&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&Root=http://%3a52311&AdapterInfo=00-0d-3a-1c-23-b1_172.21.5.160%2f27_172.21.5.166_0&AdapterIpv6=00-0d-3a-1c-23-b1%5efe80%3a%3a20d%3a3aff%3afe1c%3a23b1%2f64_0
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