We have multiple automation solutions deployed using below integration for Incident and Request Management:
ServiceNow<>iAutomate<>BigFix Lifecycle<>BigFix Agent (Target CI: Windows / Linux)
We’d like to introduce BigFix AEX to achieve agentic AI solutions in the customer environment utilizing existing HCL DryIce suite of products without any licensing costs (AEX of-course) and bring-in more value. Is there a feasibility to achieve this idea by keeping BigFix Lifecycle for execution? A high-level integration workflow idea is as follows:
ServiceNow Incident (Reactive) or Alerting feed (Proactive) > AEX ingests context (Incident data, CI details, Past incident patterns) > Agentic reasoning (Correlates logs, alerts, changes and assesses likely root cause to determine or propose remediation) > Decision point (Recommend or Trigger remediation) > Execution (BigFix executes Fixlet and Runbook executes workflow) > Feedback loop (Execution outcome returned to AEX, Work notes updated in ServiceNow, Audit trail preserved)