Big Fix documentation and Installer Versions do not match

1

Hi,

I am been working off the support’s documentation for the BigFix and ILMT for version 9.2.0

I downloaded the installer and the available version from our support site is for BigFix version 10.0.5

The instructions on the website don’t match the installer’s initial steps. In the documentation, we start by creating the license key and masthead files. In the installer, it is asking for the files, with no way to create. I attempted to put a support ticket in via our Passport Advantage Online account, but it appears support is handled by HCL for these questions. I tried logging into HCL for support, but it does not recognize me.

I have submitted a question to the help desk of IBM, but wondering what the heck is going on.

Thanks,
Brent

2

Sounds like what you have is the server upgrade package. Instead, from software.bigfix.com, click the “Other Components” link and download the Installation Generator package

Screenshot_20220505-142525_Chrome
Screenshot_20220505-142525_Chrome1080×1219 287 KB

Screenshot_20220505-142553_Chrome
Screenshot_20220505-142553_Chrome1080×1686 297 KB

3

Great! That is a big help!! I downloaded and the first few screens seem to match the instructions.

Thank you!! Brent

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