BFI Scanner failing

Usage and Config BFI
1

Hi,

While upgrading/installing BFI scanner on 2003 servers that’s getting failed.
First Example :-1:

image
image880×417 10.5 KB

Second Example:-1:

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image888×390 7.02 KB

BF root server version is 9.5.9
2003 client version is 9.2.12
BFI Version :- 9.2.9

Regards,
Shaban

2

Windows 2003 is no longer supported.
However, new CIT should work, I would try manually installing it.
You can grab download link from that action and install instructions should be in the package.

3

Thanks Michal for your response.

Seen many download option in action script, please let me know which one I download and install for 2003 machine and test manually.
Please add if am missing anything.

http://software.bigfix.com/download/tema/lmt/archivers_signed/win32/bzip2.exe sha256:23a8f4a778607ca1d52769a62f0b3eba07af636dce88f1f5971a3ae751ced3dc
copy __Download\bzip2.exe "{parameter “homefolder” as string}\bzip2.exe"
endif

	delete "{parameter "homefolder" as string}\7za.exe"
	prefetch 7za.exe sha1:4e9d49a41201e25cf56658578b23f7384a13dc6d size:733696 http://software.bigfix.com/download/tema/lmt/7za.exe 	sha256:77613cca716edf68b9d5bab951463ed7fade5bc0ec465b36190a76299c50f117
	copy __Download\7za.exe "{parameter "homefolder" as string}\7za.exe"

	delete "{parameter "homefolder" as string}\zip.exe"
	prefetch zip.exe sha1:1db3082f22723982d3709cdec921687417fc3ab2 size:303888 http://software.bigfix.com/download/tema/lmt/archivers_signed/win32/zip.exe sha256:fe9fdf5ff536a86c6b5ad4f5c16c5edfbbb85ff085c3045e7118fb0a9c5d5315
	copy __Download\zip.exe "{parameter "homefolder" as string}\zip.exe"
endif

// download unzip
prefetch unzip.exe sha1:92a9dc2890a5f6130d37335489c52c06accb2c3e size:181008 http://software.bigfix.com/download/tema/lmt/archivers_signed/win32/unzip.exe sha256:0ba458c95fb19f2f60e6cc873739872c284c8c4223a1edac1f4f3a17e3535399
copy __Download\unzip.exe "{parameter "citinstallfolder" as string}\unzip.exe"

// Download installer
if {x64 of operating system}
	prefetch citbundle.zip sha1:65f630ef86443972b7c74557c0921c5e4a28b47f size:6069686 http://software.bigfix.com/download/tema/cit/2.8.1.0000-20181202-0227/w64bundle.zip sha256:6d1493a31b6c3705aa83ee400f9538c247b023a1556e1b55cfeb7e2bef8e3702
    parameter "citspb" = "CIT_win64.spb"
else
	prefetch citbundle.zip sha1:693d9345e0de36d6ffa02f46f2bf67c1124694aa size:5101934 http://software.bigfix.com/download/tema/cit/2.8.1.0000-20181202-0227/w32bundle.zip sha256:ffd5e30942cf478e950083305a972ff32bd45d6c832ecc7d7cccaca9d48ae1fb
    parameter "citspb" = "CIT_win.spb"
endif

// check if additional dlls are required
delete "{parameter "citinstallfolder" as string}\winredist.zip"
if { not(exists files whose (name of it as lowercase starts with "api-ms-win-crt") of folders of system folder) }
	if {x64 of operating system}
		prefetch winredist.zip sha1:57dca84e63487d086e3d02e598595a02153eba0b size:914283 http://software.bigfix.com/download/tema/cit/api-ms-win_redist_dlls_x64.zip sha256:1dff7809092e300b023eb61646fa5e428bd4c2479e6363aae872ede8264ff581

Regards,
Shaban

4

http://software.bigfix.com/download/tema/cit/2.8.1.0000-20181202-0227/w32bundle.zip
http://software.bigfix.com/download/tema/cit/2.8.1.0000-20181202-0227/w64bundle.zip

Depending if 32 or 64 bit

5

Thanks Michal.

Regards,
Shaban

6

Hi Team,

I am getting similar issues while deploying “Install or Upgrade Scanner 9.2.20” which gets failed with exit code 1.

image
image909×442 21 KB

Did not test manual installation trying to understand the reason so that we can explain to the customer well.

Agent OS : Win2012R2
BigFix Version : 9.5.14

Any idea on this?
Thanks in advance.

7

Check installCITlog.txt under \LMT\CIT for any error details. What’s the error code for the failed action?

8

Hi @ssakunala,

I do not have access to the client machine. is there anything I can try through BigFix Console to pull the log or verify through analyses?

Thanks for your response.

9

There is a task under BigFix Inventory v9 - ID:110 - Collect Logs from Endpoints that can be run against the client. This will transfer various logs zip file to the Root Server under UploadManagerData folder. Note that this can be a large size zip file. Check the task description for more details.

You can also create an analysis to check for file existence and collect the lines from the log file.

10

Hello All,

Please help me with possible reasons for scans getting failed.

11

Please start a new topic and describe the issues you’re having, along with any relevant log messages