BesDownloadCacher.exe tool download location

Usage and Config
1

Running in an air gapped environment but I cannot seem to find a download location for the BesDownloadCacher - I have what I presume is quite an old version of the tool (5.8.1.0) and found a download location for 2020 (5.8.6.0) but wondered where I can find one any newer - I checked the normal download location but nothing obvious.

Secondary to this, I want to use the tool to just cache file I need rather than everything in the default sites, I undertand that I can use -z in the command and create a custom site with only that patches I need to download but how do I get this to identify the correct site and how does the tool know what that site is?

Thanks in advance

2

Any reason not to use the Airgap tool for this purpose?

Here’s a link to v11.0.3: https://software.bigfix.com/download/bes/110/util/AirgapTool11.0.3.82.zip

And the associated documentation with quite a lot of options, including those that allow you to control which sites and files get downloaded: Non-extraction usage

1 Like
3

I have tried this method however, I find that it breaks every time I run it with:

ERROR: Execution Terminated
ERROR: ClassNumeralTooLarge

That’s on three different servers testing, however I’m happy to try again see if I can successfully sync - thanks for the reply

4

I’d be interested to understand at which point you’re seeing that error in the non-extraction method air-gap process, but either way, I’d suggest opening a support case to work through that error as it is unexpected.

5

Hi,

Thanks again for the reply.
I’ll open a ticket then to understand the issues - it’s basically after a period of time if seems to almost get to a stage where it feels like it’s done a fair chunk then just stops

6

Just as a follow-up I have raised a ticket with support and got around the initial issues with the non-extraction method (the execution terminated issue).

It still doesn’t work using file lists to download only the files we need (which is frustrating - it lists 14k files and downloads only 2k) support are still working this.

Thanks for the suggestions and help.

7

About the ClassNumeralTooLarge issue
This issue was addresses on AirgapTool 11.0.3 / 10.0.13

So what can you do when your BigFix is on lower version?

  1. Use the same version as your environment AirgapTool - and download the AirgapResponse only
  2. Use the newer AirgapTool version 11.0.3/10.0.13 to only download the binary files

I’ve already used this method on a customer and it worked correctly.

Of course, you can also upgrade the environment to 10.0.13 or 11.0.3

8

Cheers for the reply - the first post I’ve tried removing everything over 2GB (so well under the limitation) and that stabilised it the issue now is that it doesn’t want to download the right files - it stops after ~2.1k files of 14.4k. Support are diligently working through the issue, it strikes me odd - others surely are doing this already and not having these issues surely?

It’s strange as our situation is far from unique - pretty much anyone air-gapped is/should be doing something similar, whether they filter the files to download just a small subset I don’t know.

9

I’m working with Airgap Customers - the issue you are talking about is known - as you can see, I’ve attached the Defect Article

Please go through the process I’ve mentioned - If you want to “workaround” the issue until you will upgrade your environment to 11.0.3 / 10.0.13

10

thanks for the reply, yes I’d got to the bottom of the 4GB file issue - the issue that isn’t resolving is the downloads sop after 2k files and ignore the other 12k files to download,

Still working with support to resolve this and they’ve not seen this before.

What I have done (as a temporary workaround) is created a powershell script that pulls the URL’s from the produced file list and downloads them for me, however it would be good to get the correct method solved.