BESClient_Report_MinimumInterval appears to be intermittent

Usage and Config Platform
1

(imported topic written by olsonc5891)

We recently changed servers. One of the things we were told to do was to change the BESClient_Report_MinimumInterval to 3600. I did that, but failed to change it back before all the agents started reporting to the new server. I changed it again to 900 thinking that is what the default value is.

All old computers show this in their properties:

BESClient_ActionManager_SkipVoluntaryOnForceShutdown 1 Local

_BESClient_LastShutdown_Reason Service manager shutdown request Local

_BESClient_Report_MinimumInterval 900 Local

_BESClient_UploadManager_BufferDirectory C:\Program Files\BigFix Enterprise\BES Client__BESData__Global\Upload Local

The new client show only:

_BESClient_ActionManager_SkipVoluntaryOnForceShutdown 1 Local

_BESClient_UploadManager_BufferDirectory C:\Program Files\BigFix Enterprise\BES Client__BESData__Global\Upload Local

The old clients seem to go hours without reporting in. If I select ONE client, and delete the custom entry for _BESClient_Report_MinimumInterval, ALL the old clients suddenly report in.

What gives and how do I get rid of the Custom setting for _BESClient_Report_MinimumInterval for all the old clients without changing the properites on each one. I don’t get the same options when I select ALL clients and bring up the properties page.

Is the 900 seconds or minutes?

Thanks,

Chris

2

(imported comment written by BenKus)

Hi Chris,

The _BESClient_Report_MinimumInterval controls the minimum amount of time (in seconds) that the agent will report… but the heartbeat and the amount of work the agent has to do controls how often it will report… So if you have agents that are taking a long time to report, you might want to check the “Health Checks” dashboard or start a support case that will look at what is slowing your clients down.

Note that if you send the agents an updated action, it prompts them to report right away so that might explain why you see more reports when you modify the settings.

Ben