Besclient logs get stuck during AIX / Linux patching

Usage and Config Patch
1

Hi All,
We have automation process where Aix and linux patching getting done.
But now we are getting issue that server logs getting stuck for 10 min and unable to complete patching in 5 hrs change window .Command pooling already enable still same issue .

2

I think it’s not likely that ‘the logs are stuck’, I think it’s more likely that ‘the client or system is busy doing something and nothing is being logged’.

Have a look at the links at Tip: Troubleshooting Client Reponsiveness especially the section about ‘long-running evaluations’. There are some links to Analyses you might activate to see if you have some property in your environment that takes a long time to calculate.

One issue I’ve seen is if you have a long-running property set to evaluate “Every Report”, then the report after an action completes might actually be delayed while the client spends more time evaluating that property. Anything that recurses through ‘descendants’ or calculates hashes of large files or directories are notorious for causing problems like that.

If that doesn’t help, you may need to enable a higher level of debug logging on the client to see what it is doing, or open a Support Ticket so the support team can show you how to collect and analyze that info.

3

What do you mean by ‘automation’ ?
A Server Automation Plan ?
DDid the agent receive the action ?
If yes, can you look at the “/var/opt/BESClient/EDRDeployData/EDR_DeploymentResults.txt” file ?

4

Thanks Jason , i will check and update about the client status.

5

There is no server automation plan, some action are scheduled

6

Thanks everyone for suggestion, we had raised hcl case and enabled the debug logs . There two analysis was taking more time for evaluation and making the client slow. We had disable the both analysis and issue got fix as now .

7

Thanks Jason, your suggestion was correct and our issue has been fixed now

8

If you don’t mind my asking, what was the cause? A long-running property, or blocked UDP notifications?

9

I am happy to answer you .We had created some analysis for watchdog recently that was taking time more than 30 min to evaluate. We had disable that analysis and ask the development team to make changes in analysis to reduce the evaluations time.

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